Refund Policy

Refund Eligibility

Lega Web provides professional digital services that are often customised, time-bound, and resource-intensive. As such, refunds are assessed on a case-by-case basis and are subject to the nature of the service, stage of delivery, and contractual terms agreed upon.

Non-Refundable Services

Unless explicitly stated otherwise in a written agreement, the following are generally non-refundable:

• Fully delivered services
• Work already completed or approved
• Services involving allocated resources, time, or third-party costs

Custom Software Development

Due to the bespoke nature of custom software development:

• No refunds are issued once development work has commenced
• Refunds may be considered only if no work has started and no resources have been allocated
• Milestone-based payments already completed are non-refundable once the corresponding work is delivered

Digital Marketing Services

For SEO, performance marketing, social media marketing, and related services:

• Setup fees and initial strategy work are non-refundable
• Monthly or recurring services may be cancelled with prior notice, but refunds are not issued for the current billing cycle
• Results-based dissatisfaction does not constitute grounds for a refund

Hiring Services (Hire Tech Talent)

For developer, designer, marketer, or team hiring services:

• Placement, onboarding, and recruitment fees are non-refundable once the talent engagement begins
• Refunds are not applicable for time already worked or resources allocated
• Replacement options may be offered where contractually agreed

Client-Initiated Cancellations

Clients may request cancellation by providing written notice. The following conditions apply:

• Cancellation does not entitle the client to a refund for work already completed
• Any outstanding invoices remain payable
• Access to services may be terminated upon cancellation confirmation

Provider-Initiated Cancellations

Lega Web reserves the right to cancel services in cases of:

• Breach of agreement or policy
• Non-payment or repeated late payments
• Unlawful or unethical use of services

Where applicable, refunds for unused portions may be considered at Lega Web's discretion.

Request Procedure

To request a refund, clients must submit a written request to our billing department, including:

• Client name and contact details
• Service reference or agreement number
• Reason for the refund request

Review Timeline

All refund requests are reviewed within 7 to 14 business days. Additional information may be requested to complete the assessment.

Refund Processing Time

Approved refunds are processed within 10 to 21 business days, depending on the payment method and financial institution involved.

Payment Channels

Refunds are issued via the original payment method used for the transaction, unless otherwise agreed in writing.

Escalation Process

If a client is dissatisfied with a refund decision, the matter may be escalated for internal review by senior management.

Mediation Options

Where disputes cannot be resolved internally, both parties agree to seek resolution through good-faith negotiation or mediation before pursuing formal legal action, in accordance with applicable European laws.